Disable or Deactivate Your Account

Cancel Your Subscription

Cancel My Subscription

When you cancel your subscription, the timestamps you have already created are not impacted, they are still valid. For example, Adobe reader verifies the signatures in the same manner.

Without a subscription you will no longer have the function of re-downloading your timestamps from our storage. Instead, you will need to be careful to save a copy of your timestamp. And very important, save an unaltered copy of your original document (DigiStamp never had a copy of that file).

You still have the 'renewal warranty' for 7 years after the date of a timestamp. This would be used if a timestamp's original crypto method is compromised and a timestamp's veracity were questioned in a legal proceeding.

Your current credit balance will remain in your account until you use it, for up to 3 years. You can add more credits to your account without having a subscription by logging on and do a "add credits" transaction with a credit card. The per timestamp cost will be a few cents more as compared to if you keep your subscription.

Permanently Disable Your Account and ALL Sub-Profiles

Permanently Disable Your Account

Disabling your account results in us deleting certain identifying information from our systems and rendering you unable to authenticate.

This should be performed only if you NEVER want to access your DigiStamp Account again.

Upon such a request we will do the following:

  1. Cancel any subscription you currently have active.
  2. Remove your email address from your profile, so should not hear from us again.
  3. Overwrite your password, so you can no longer authenticate with it.
  4. Ask PayPal to remove any billing info you have stored with us from their Vault.

Disabling your account does NOT result in the deletion of copies of your timestamps, or your hash values, which are part of the DigiStamp Archive. We retain ALL timestamps and hash values we protect because doing so provides greater protection to all of our customers. The nature of cryptographic hash values ensures that this causes minimal exposure for you.